Unified Communications Engineer Senior (Work from Home)
Location: Danville, Pennsylvania
Type: Full Time
Internal Number: R-17616
Responsible for providing vision, strategy, design, implementation, support, and high-level troubleshooting of the organization's over 2,500 seats, 50 sites, Cisco-based Call Manager, Contact Center, Call Recording, and advanced reporting. Accountable for performing tasks, analysis and diagnosis of highly complex voice, Contact Center and IVR applications.Plans and executes voice and UC upgrades and migration activity. Sets the technical direction for Cisco voice, video and unified communications services.
Works with Data Network Team to provide configuration, diagnostic, and technical expertise on Network issues with a focus on Contact Center and VoIP technologies.
Assures documentation and procedures exist for access management, change control process, and other operating characteristics.
Prepares and reviews project requirements documents and design specifications, including implementation analysis.
Prepares and reviews of requests for proposals and analysis of vendor proposals.
Establishes conversion procedures and implements conversions and upgrades at application and operating system level when required.
Analyzes and corrects connectivity, switching, routing, scripting, and programming problems in UCCE and third-party environments.
Responsible for providing support for specific applications requiring 24 hours and 7 days per week coverage.
Monitors UCCE hardware and application utilization; scales architecture as required.
Responsible to Install and Provisioning and troubleshooting with telephone company.
Develops special configurations and configuration templates for network equipment, and reviews and approves those developed by junior staff.
Consults with other IT groups and the ISO to understand functionality, scalability, performance, security and integration requirements, and develops designs and configurations to meet these requirements.
Works with vendors to obtain latest product information and design guidelines.
Prepares project requirement documents and design specifications..
Develops project timelines, overall project plans, and annual and project budgets for new facilities, technology upgrades, capacity expansion, etc.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Cisco UC (UCCE, ICM, CVP CM) and Programing in PHP, JAVA, XML
On-call and occasional after hours/Weekend work to support upgrades and go-lives
Associate's Degree-Technology Related Degree (Required), Bachelor's Degree-Technology Related Degree (Preferred)
Minimum of 10 years-Information Technology (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13... hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.