Perform a variety of senior-level engineering tasks around system design, implementation, integration and optimization for Virtual Care and Patient Experience technologies. Utilize systems expertise and knowledge of software, hardware, networks, and/or storage to work across the business with architecture, application development, business analysts, Database Analysts and infrastructure to evaluate business needs and design and manage end-to-end technical solutions. Provide oversight, technical direction and expertise to other technical members of project and support teams.
Leverage industry best practices to assess, design, test, implement and support new and existing multi-tier solutions and systems. Provide expertise on assigned technology domain or assigned assets (to include interrelationships with other systems, applications and technology). Work with the business and across technology to analyze highly complex business requirements then manage the design or redesign of complex systems. Advise on viability and feasibility of alternative approaches.
Execute and/or oversee the execution of the following: (1)create, maintain and archive low level design documents and detailed engineering specifications based upon business and user requirements, to include high availability design diagrams, scalability design diagrams, capacity models, logical and physical network diagrams, storage layout diagrams and disaster recovery documentation; and (2) write and/or revise operations documentation to include providing required input into operation support manuals and user guides as applicable.
Lead system design walkthroughs. Oversee development and implementation of complex processes and procedures, including system additions and/or enhancements, to ensure compliance with specifications. Complete project deliverables using the Systems Development Life-Cycle (SDLC) and a deliverables-based approach.
Ability to evaluate and make recommendations for network infrastructure and enterprise architecture. Excellent project management skills to support, design, plan and monitor the progression of software/systems development and life cycle management.
Enable a thorough test of all system deliverables, interfaces and interdependencies by helping the quality assurance teams identify test cases and verify system logic. Oversee the preparation of test data, overall systems testing, integrated stress testing, performance analysis and tuning. Oversee migration into production and respond to all inquiries and issues in a timely manner. Provide implementation and production support as required.
Provide oversight, technical direction, mentorship and expertise to other technical members of the project and support teams, leading to solution delivery that is on time, on budget, meets business needs and provides superior system performance.
Improve the health of system assets and identify opportunities for continual improvements. Evaluate production issues to determine corrective action(s) required. Troubleshoot and lead root-cause analysis for system failures and recommend fixes/improvements to prevent their recurrence.
Proactively identify enhancements to improve performance, reliability, and resource consumption. Create engineering remediation plans for existing systems with identified problems. Provide innovative solutions to solve business problems. Keep abreast of emerging technologies.
Maintain up-to-date business domain knowledge and technical skills in applicable technologies and methodologies. Lead the selection - and provide expertise in the implementation and use of - technology, tools, methodologies, standards and best practices. Champion adopted methodologies and standards and provide governance oversight to ensure project adherence to standards and practices.
Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Partner with leadership to evaluate and prioritize work efforts.
Stay current with new emerging technologies and industry research to identify opportunities to leverage new technologies and improve processes.
Provides ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.
Participates in after-hours support as determined by IT Leadership
Patient Centered: Provide services centered on the needs and safety of our patients and families.
Bachelors degree or combination of education and related work experience
7+ years of practical experience and proven success with the design and operation of complex computing systems
System Administration experience, to include hardware and network experience on Unix and/or Windows platforms.
Broad technical knowledge across a majority - with deeper knowledge in a couple - of the following: web application development, software engineering and/or testing, data analysis, networking, operation systems (Linux, AIX, Solaris, Windows), storage (enterprise SAN, NAS), Database (UDB, SQLServer, Oracle).
Bachelors degree or Associate degree with 3 years of related work experience
Proven ability to lead and influence others without a direct line of authority.
Experience within the Healthcare Industry
Experience with virtual care, or other relevant patient facing techology (Epic MyChart, Amwell, GetWell, Zoom)
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.