The Unified Communication Engineer provides technical support and assistance with the installation, maintenance and configuration of telecommunications and collaboration technologies and solutions. This includes collaboration, telephony, voice mail, video, video recording, audio recording, audio conferencing, contact center and customer contact management technologies and systems and healthcare specific communication technologies. The Unified Communication Engineer is responsible for identifying ways Unified Communications technologies and solutions can be leveraged to improve customer experiences and assist with the delivery of patient care.
Provides design, installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards.
Performs post-installation verification.
Assists with infrastructure system maintenance, upgrades and migrations for assigned technologies and performs post installation verification as requested.
Diagnoses and manages resolution of technical and operational problems for assigned technologies.
Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems. When encountering complex system problems, escalates issues and problems to other team members and external vendors as necessary, ensuring prompt and accurate resolution and appropriate visibility.
Assists in monitoring and managing the health of solutions and services by utilizing available tools.
Serves on a team on-call rotation schedule to address emergency production issues.
Maintains system documentation and contributes to the departmental documentation repository.
Maintains up-to-date awareness of industry developments and best practices in area of specialization. Assists with research and development of new products or services
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned
Associate Degree or equivalent with focus on VoIP/Contact Center Engineering or combination of education/work experience.
3 - 5 years of relevant technical experience
Strong problem solving and analytical skills
Excellent communication skills, both verbally and in writing with sensitivity to the audience and content of discussion.
Strong knowledge and understanding of tools used to integrate infrastructure technologies with applications
Strong knowledge and understanding of Unified Communications technologies such as VoIP, contact center, video, conferencing, voice mail and analog services.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.