Enterprise Architect - Customer Relationship Management - CRM (Work From Home -USA)
Location: Danville, Pennsylvania
Type: Full Time
Internal Number: R-25344
Translates business strategy into concrete solutions, designs, architectures and supports the execution of the architectures in the support of strategy. Responsibilities include the creation of strategies aligning IT to the organization, development of IT strategies, identification and analysis of the organization's drivers to derive useful context, and analysis of the current IT ecosystem to detect critical deficiencies and recommend solutions for improvement. Architects interface across all departments, acting as visionaries to proactively assist in defining the direction for future projects. Conceive strategies, solutions, build consensus, and sell/execute solutions. Involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design, and implementation.
Leads domain technical and business discussions relative to future architecture direction.
Aligns architectural strategy with business requirements.
Leads in the analysis, design, and development of a roadmap and implementation plan based upon a current vs.
future state in a cohesive architecture viewpoint.
Develops policies, standards, guidelines and procedures.
Designs standard configurations and patterns.
Gathers and analyzes data and develops architectural requirements at program and strategy level.
Aligns architectural requirements with IT and business strategy.
Coordinates, and if needed leads, the architecture implementation and modification activities.
Assists in post-implementation continuous-improvement efforts to enhance performance and provide increased functionality.
Ensures the conceptual completeness of the technical solution.
Works closely with project management to ensure alignment of plans with what is being delivered.
Performs ongoing architecture quality review activities relative to specific project and programs they are responsible for.
Provides strategic consultation to clients and IT teams.
Advises on options, risks, costs versus benefits, system impacts, and technology priorities.
Consults on Institute-facing projects and maintains knowledge of their progress.
Develops and advocates the architecture process, its outcome and ongoing results.
Provides recommendations based on business relevance, appropriate timing and deployment.
Advises and is accountable to maintain budget on expenditures based on the size, scope, and cost of hardware and software components.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years)
Works cross-functionally with technical and business leadership to establish an architectural plan across multiple solution areas, in consideration of the product roadmaps
Strong Salesforce integration knowledge
Strong technical knowledge in delivering CRM solutions using Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Salesforce CPQ, Tableau)
Experience managing development resources and vendor partners in a particular technical area (those being configuration, customization, data migration, integration)
Salesforce System and Application Architect certifications preferred
CRM Enterprise Architect Core Responsibilities:
Lead Salesforce CoE team to design and implement innovative solutions with a focus on adhering to standards, best practices, and code quality techniques
Collaborate with CoE project teams for solution architecture, estimates, delivery, etc.
Build and maintain effective working relationship with key technology leaders, product owners, and subject matter experts
Design and implement technical solutions to satisfy CRM functional and non-functional requirements while ensuring quality and timely delivery
Maintain thorough subject matter expertise of the CRM functionality, data models and solution architectures
Stay current on Salesforce releases, new features, product roadmaps; Salesforce integration tools and best practices; and applications available from 3rd parties on the Salesforce AppExchange
Employee Value Proposition: Opportunity to partner with team members, vendors, business partners and technical teams to understand business needs and translate them into capability/platform roadmaps working towards realizing the outcomes leveraging the Salesforce solution. Serves as a mentor for other team members who support the CRM solution design and delivery, providing support and guidance as necessary
High School Diploma or Equivalent (GED)- (Required)
Minimum of 13 years-Relevant experience* (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 1...3 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.