Responsible for assisting Information Technology staff in the installation, maintenance, implementation, and continuous usage of mid-range and mainframe software and hardware platforms. Provides and promotes a technical environment which will maximize the productivity of IT personnel while minimizing cost and organizational impact.
Evaluates, recommends, and implements new system software products, product updates, and new releases.
Maintains an inventory of products, current release level and all updates or local modifications.
Informs appropriate personnel of new features, limitations, and considerations produced by upgrades or new products.
Participates in the evaluation of new hardware products and upgrades.
In conjunction with Operations personnel, assists in diagnosing hardware problems and effecting recovery and restart.
Provides documentation on general system operating procedures.
Establishes and maintains a technical library of resource materials.
Controls the distribution of manuals and updates to ensure prudent purchasing, utilization and currency of publications.
Facilitates online documentation where possible to avoid hardcopy.
Provides education and counsel to users and IT personnel on the use and understanding of systems software.
Serves as a liaison to vendor software support personnel as needed by IT personnel.
Determines, implements, and facilitates programs and procedures to analyze resource utilization and support planning activities.
Provides guidance to other technical personnel in appropriate areas of expertise.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).
If a suitably experienced candidate cannot be found, applicants who meet the basic qualifications but possess fewer years of experience will be considered for hire at a lower level. Salary would commensurate with experience.
EUC-Mobility and Alternate Computing
Experience providing Tier 3 hardware and software technical support for Apple devices, software, and services
Experience working with JAMF or similar system for managing and securing endpoints
WFH with potential for travel onsite as needed (possibly 1/month)
High School Diploma or Equivalent (GED)- (Required)
Minimum of 10 years-Relevant experience* (Required)
Certification(s) and License(s)
Valid Driver's License - Default Issuing Body
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13... hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.