SUBFUNCTION DEFINITION: Responsible for building and maintaining the day-to-day operation of computer networks. These networks typically include an intranet, extranet, local area network (LAN), and wide area network (WAN).
Project management Help manage and plan the design, development, and implementation of new and enhanced network infrastructure requests. Identify the appropriate resources needed to complete small projects. Support the communication between internal and external parties on project related issues and developments. Develop and manage project plans. Determine the scope and complexity of midsized to large projects. Work with cross functional teams. Prioritize assigned tasks and projects based upon directives from supervisor or customers.
Analysis Analyze, design, implement, and maintain moderately complex network infrastructure solutions that greatly improves clinical care and patient management. Plan and conduct system testing. Document testing outcomes. Develop technical designs and build tools to automate repetitive tasks to minimize errors and prevent downtime. Design, write, and prepare complete user and technical documentation. Analyze existing documentation and provide corrections and enhancement. Utilizes Development lifecycle process, operating procedures and documentation to implement and support network infrastructure solutions.
Technical support Provide technical support and third-level problem resolution assistance for production and process issues. Troubleshoot and decipher error messages. Identify required resources to resolve minor to large issues. Utilizes appropriate Change Control methods to implement system solutions. Proactive in the identification of potential issues and conceptualizing solutions. Advance projects to decrease downtime and system issues. Train teammates in evaluating and monitoring system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time.
Customer Service Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers.
Knowledge Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. Develop and maintain positive relationships, both internal and external to CCHMC. Motivate people and encourage teamwork. Work well with others and fosters a positive team environment. Prepare oral and written presentations. Conduct and participate in instructional seminars. Develop expertise in several Cincinnati Children's computer-based systems. Perform other duties as assigned.
Bachelor's degree in a related field or equivalent combination of education and experience
5-7 years of work experience in a related job discipline
About Cincinnati Children's Hospital Medical Center
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.