Boston or Marlborough, Massachusetts
Los Angeles, California
Posted: 25-Nov-24
Location: Columbia, Missouri
Type: Full Time
Categories:
Sector:
Preferred Education:
Internal Number: R-6503
Job Summary
The Director of Support Services is responsible for the management and overall operation of Plant Operations, PDC (Planning, Design, and Construction), Telecommunications, Security, Safety, Biomedical Engineering, Emergency Management, Environmental Services, and Laundry/Linen departments. Duties include managing the day-to-day operations, both departmental operating and capital budgets, assisting in the hiring and training of staff, developing innovative programs, services, and procedures to ensure our customers receive the best possible service. Works with regulatory bodies to maintain compliance, leading the Environment of Care, Life Safety and Emergency Management chapters. Additionally, has oversite responsibilities of all Trustee owned properties, which includes their buildings and landscape. Provides monthly Board updates, and as needed oversite management of their projects..
Job Responsibilities
- Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership for all Support Services departments.
- Direct and oversees all aspects of the Support Services departments, including but not limited to customer service, technical support, and administrative directives
- Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
- Sets strategic direction, and ensures necessary resources are in place to support the departments' goals.
- Develop and implement policies and procedures to ensure efficient and effective operations
- Promotes and supports process improvement to continually improve and to provide the highest quality service at the lowest possible cost. Monitor departmental performance and take corrective action as necessary to improve quality and efficiency
- Establishes and maintains intra and interdepartmental communication channels to ensure services meet the needs of the organization. Handles customer complaints and complements in a professional manor.
- Negotiate and manage contracts with vendors and service providers
- Serve as the primary point of contact for customer complaints, resolves escalated issues, and compliments in a professional and courteous manner
- Monitor industry trends and developments and make recommendations to senior management Attend trade shows and conferences on behalf of the hospital to stay abreast of technology
- Boone Health has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
- Performs other duties as assigned
Additional Job Information
- Benefits Eligible Day 1
- 32 Days of PTO
- Up to 8% 401k Matching
Minimum Qualifications
- Education: Bachelor's Degree
- Experience: Knowledgeable in CMS, Joint Commission and/or DNV certification standards with emphasis on Life Safety Environment of Care and Emergency Management
- Supervisor Experience: 10+ years
- Licenses & Certification: None required
Preferred Qualifications
- Education: Master’s degree in Healthcare Management, and/or Mechanical Engineering, preferred.
- Licenses & Certifications: Certified Healthcare Facility Manager (CHFM) from ASHE,