ABOUT THE ROLEAs a principal individual contributor on our Service Design team, you?ll lead complex, cross-functional design efforts that span the full end-to-end service experience. You?ll bring mastery of service design methods and systems thinking to help shape strategy and enable delivery in one of the most nuanced industries: healthcare.You?ll work independently and collaboratively, drawing on deep experience to guide teams through ambiguity, align stakeholders around shared understanding, and coach less experienced designers along the way. You?ll also be a key partner to category leads, product owners, researchers, and operational leaders, helping to translate insight