OverviewResponsible for providing reliable, effective, and efficient client-side computing environments across all WakeMed locations. Provides input to the current architecture, planning, and maintenance strategies of the enterprise desktop, Virtual Desktop Infrastructure (VDI), and mobile device environments. Executes and maintains best practices for desktops, laptops and clients including but not limited to system image management, software deployment, application packaging process deployments, patch management, inventory management, compliance reporting, license auditing and device naming convention. Provides tier 3 technical support to the Desktop and Client Services Technicians and closely collaborates with Service Desk and Infrastructure teams.