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University of Maryland Medical System
Linthicum Heights, Maryland
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PC Maintenance Technician II
Job DescriptionIndependently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations.Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from customers to a
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