Regional Installation & Service Specialist – Northeast 

Location: King of Prussia, PA (Field-based, Northeast U.S.) 

Travel: 70–80% regional travel 

Reports to: General Manager, U.S. 

Company: Silentia Inc. 

About Silentia 

Silentia is a Swedish, family-owned company founded in 1989, with U.S. headquarters in King of Prussia, PA. Silentia has been operating in the United States since 2014, partnering with leading healthcare systems across the country to improve patient privacy, infection control, and clinical workflows. 

We design and manufacture an innovative hard-surface patient privacy screen system that replaces traditional hospital privacy curtains, cubicle curtains, and shower curtains. Our modular and configurable solutions are designed to fit any healthcare environment. 

With more than 4,000 product combinations in use across 50+ countries worldwide, Silentia’s solutions are proven to help reduce the risk of cross-infection while enhancing patient dignity, staff efficiency, and sustainability in healthcare settings. 

Job Description 

The Regional Installation & Service Specialist – Northeast is a hands-on technical role responsible for the delivery, installation, commissioning, maintenance, and repair of Silentia’s patient privacy screen systems across hospitals and healthcare facilities in the Northeast region. 

Key Responsibilities 

• Perform on-site installation of Silentia privacy screen systems 

• Interpret floor plans and installation drawings 

• Assemble, mount, level, and secure systems 

• Conduct final walkthroughs and handoff 

• Provide on-site service and repairs 

• Diagnose and resolve issues 

• Perform warranty and non-warranty service calls 

• Support sales with site walks and assessments 

• Act as technical contact for facilities teams 

• Coordinate deliveries and tools 

• Maintain inventory 

• Submit reports in Salesforce 

What We Offer: 

• Competitive salary  

• Company van provided 

• Tools and safety gear provided 

• Comprehensive health, dental, and vision insurance. 

• Generous PTO and holiday schedule. 

• Option to participate in 401k plan. 

Qualifications & Experience Required 

• 3–7+ years installation or field service experience 

• Healthcare environment or equivalent  

• Ability to read floor plans, technical drawings, and installation guides 

• Strong mechanical aptitude 

• Excellent communication skills 

• Valid driver’s license with clean driving record 

• Maintain hospital vendor credentialing and access 

• Ability to travel extensively 

• Comply with all applicable federal, state, and local laws, regulations, and hospital policies while performing installations and service 

Preferred 

• Healthcare furniture or architectural systems experience 

• Infection control familiarity 

• CRM experience 

Physical Requirements 

• Ability to lift and maneuver equipment weighing up to 75 lbs 

• Stand, kneel, climb ladders